View the status of a sent e-invoice

As the e-invoice moves through the process, the status of the e-invoice is updated. You can view the status in an individual e-invoice or on the list of e-invoices, if Sage PA is your service provider.

  1. Do one of the following:

    • Go to Accounts Receivable > All > Invoices.

      The status is shown in the E-invoice status column.

    • Go to Accounts Receivable > All > Invoices and open the invoice.

      The status is shown in the E-invoice status field on the invoice.

      The e-invoice status isn't available in Order Entry.

  2. If necessary, refresh the page to update the status.

E-invoice status descriptions

E-invoice statusDescription

In transit

The transaction is being transmitted to the registered private platform.

File uploaded

The transaction file has loaded to the registered private platform.

Issued by platform

The transaction has been sent by the sending registered private platform to the recipient's (customer's) receiving platform.

Received by platform

The transaction has been received by the receiving platform from the sending registered private platform.

Made available

The transaction is accessible to the customer and appears in their system.

In hand

The transaction is assumed by the customer for processing.

Approved

The transaction was accepted by the customer.

Partially approved

The transaction was partially accepted by the vendor.

Disputed

The transaction has been disputed by the recipient for business reasons. This may ultimately lead to refusal or approval.

Refused

The transaction has been refused by the recipient.

Payment sent

Payment for the transaction has been initiated.

Payment received

The vendor has received partial or full payment for the transaction.

Rejected

The transaction has been rejected on technical grounds, for example the format is incorrect, or the transaction does not comply with the defined standard.