Add a customer refund
Related information
Related topicsThere are several ways you can add a customer refund.
Record refunds that you've already made to a customer outside of Sage Intacct.
When you record a refund, Intacct provides a list of available credits for the customer, based on the selected currency. You match the credits to the refund and adjust the refunded amount for each credit as needed.
When you post the refund, Intacct automatically clears the selected credits, ensuring the customer’s account remains up to date.
Add customer refunds to be processed in Accounts Payable.
Refunds processed in Accounts Payable generate linked vendors and bills that can follow or skip approval workflows, depending on your Accounts Payable configuration. Follow your usual Pay bills workflow to issue the payment.
Refund an electronic payment that was made using a customer payment service.
When you post the refund, the payment is refunded to the account that made the original payment, and the refund appears on the Payment & Refunds history section of the payment portal.
Credits that you select for a draft refund remain selected until you either post or delete the refund. While selected, a credit is locked and cannot be applied to other payments.
| Subscription | Accounts Receivable Optionally, Customer Payments powered by Fortis |
|---|---|
| Regional availability | Refunds processed in Accounts Payable or refunds that you initiated outside of Sage Intacct:
Refunds for a payment made using a customer payment service:
|
| User type | Business |
| Permissions | Customer refunds: List, View, Add |
| Configuration |
Go to Accounts Receivable > All > Payments and select Add (circle) next to Refunds.
Select the customer.
The Available credits list updates to show credits that have balances available to refund.
- Optionally, change the Pay to contact, provide a reference, or upload an attachment.
Enter the Refund date:
For a refund made outside of Intacct, enter the date when you refunded the customer.
For a refund to be processed in Accounts Payable, or a refund for an electronic payment that was made using a customer payment service, enter the date when you want to refund the customer.
In the Payment method dropdown list, select the payment method.
Other information you need to add depends on your selection.
Record transfer: To record a refund that you have made outside of Intacct.
From the Bank dropdown list, select the account from which the payment was made.
Process in AP:To issue a refund to be processed in Accounts Payable.
If the selected customer is not linked to a vendor, select the link in the notification to link to an existing vendor or create an auto-generated vendor.
Electronic payment: To issue a refund for an electronic payment that was made using a customer payment service.
From the Servicer ID dropdown list, select the service provider used for the original payment.
From the Provider document number dropdown list, select the document number of the payment the refund relates to.
From the Bank dropdown list, select the account from which the payment is to be made.
If your company has multi-curency transactions enabled, enter currency information.
Intacct filters the list of credits to match the credit currency you select.
- Select the credits to refund.
- Adjust the Refund amount for any credits that you’re partially refunding.
Select Post or Draft.
If you select Post, the credits you selected are immediately recorded as paid or partially paid, as applicable to the Refund amount.
If you select Draft, your work is saved. When you're ready, you can edit the refund further or post it.
